ERMA Browser Setup Instructions

Let's Make Sure Your Browser is Set Up Correctly

The determination has been made that your computer has not yet been approved access to ERMA. If you believe this to be in error follow the steps below to ensure your computer's internet browser is properly setup. Once you make the adjustments to your browser settings, close Internet Explorer and open it back up to commit the changes.

Is ERMA in Trusted Sites?

We need to make sure that ERMA is located in the Trusted Sites group within Internet Options for your browser. Follow these steps to ensure this:

First, click on this icon "" located in the top right of your browser window to open Internet Options. If you don't see an icon, but instead you see the word "Tools" then you are using IE8 and that's why it's different. If this is case, click on the word "Tools" instead.
Next, click on the "Security" tab.
Then, click on the green checkmark for "Trusted Sites" and click the "Sites" button.

Now, we need to scroll through the list of websites and look for "https://www.ccserma.com". If it doesn't exist in your Trusted Sites list then add it by typing it in the box and clicking the "Add" button.

Then, click on the "Close" button. Do not click "OK" yet. Let's walk through the next step before closing Internet Options.

Are the Custom Levels Setup Correctly?

Apart from ERMA needing to be in "Trusted Sites", there are a couple more internet settings we need to ensure are properly configured. Follow these steps to ensure this:

If Internet Options is still open, make sure the "Security" tab is selected and click on the "Custom Level..." button. * If you already closed Internet Options, refer to number 1 in the previous step to re-open Internet Options.

Now, scroll about 25% of the way doen in the box until you see “Initialize and script ActiveX controls not marked as safe for scripting”. If this option is not set to "Enable", click on the radio button next to "Enable" to enable it.

Then, click on the "OK" button
Lastly, to commit all of our changes click on the "OK" button on the Internet Options popup
When the internet options pop-up closes, close Internet Explorer and open it back up to commit the changes

You're Done!
Following the previous steps should ensure that your computer is properly configured. If you are still experiencing problems gaining access to ERMA, contact the CCS Helpdesk by phone at (866) 631-0051 or by email at helpdesk@ccstenn.com. Thank you.